FREQUENTLY ASKED QUESTIONS about EPOS TILLS
It is all very simple when you know how, but at first there are lots of questions that come to mind, these are typical ones
HOW DO TOUCH SCREENS WORK ?
Answer:The touch screen is split into buttons and products or further menus are activated when you press the appropriate button. What products go with which button is a set up routine.
HOW DO I SETUP AND MAINTAIN THE TOUCH MENUS ?
Answer:What products go with which button is a set up routine program allowing the supervisor to change the menu for different times of the year or different serving areas.
DO I NEED TO CHANGE MY CREDIT CARD MACHINES ?
Answer:You can stay with bank terminal PDQ machines and just enter the credit card details into the till, but it is quicker and more accurate to have an integrated system.
WHAT HAPPENS IF THE POWER GOES OFF , DO I LOOSE ALL MY SALES ?
Answer:If you have a battery called a Un-interruptible Power Supply (UPS) then the system continues to work. You cannot do much About full blown power cuts as lights , phones and doors will not work either. When data is restored and the machines restarted then the tills are accurate up to the last fully completed sale, so this sale will need restarting. The master data on the server will be ok and this will have been backed to another device as well
HOW LONG BEFORE I CAN SEE THE SALES IN THE OFFICE?
Answer:The tills deliver the sales for updating every 15 seconds so effectively real time
HOW LONG BE NEW LINES GET INTO THE TILLS?
Answer:There is a full update overnight and ongoing changes during the day but only several minutes to arrive.
WHAT DO I DO IF THE PRODUCT HAS NO BARCODE?
Answer:There are special lines just to take the money and get the customer through the door, or you can use the stock code as your own internal barcode and print a label for it that will scan at the till.