Case Study Gardren Centre
Trowell Garden Centre
Customer Profile
Trowell Garden Centre on the outskirts Nottingham is typical in that the business is seasonal and the stock ranges are on sale across quite a large area both indoors and outdoors. David Henshaw and his family needed a system that would deliver results , but not commit them to being buried behind a desk. The stock was counted on a annual basis and although the goods are barcoded and labelled, it was felt that this area could be improved.
Business Solution
The decision was made to introduce a more flexible way of working, that would be used centre wise and would change a lot of the working practices. Radio coverage was provided and Trowell bought two radio
handset. They started counting on an adjustment basis and which ensured that the whole centre was working on the system and got the staff used to the gun. This was then increased to rolling stock takes
and other features such as wastage, own use, and queue busting with the tills.
System Benefits
The handsets allow staff to work with the system anywhere they are in the centre and do not require them to go to a back office, and so they can still assist customers. The stock is not
only up to date, but allows for it being found in several locations around the centre. This flexible working method also works well when the stock procedures have to respond to the pressure of handling
goods when you reach peak season. The floor staff can place orders , receive goods in, and count or correct stock and the manager can work on the system and monitor the whole process.