David Seville

Installation Process

Installation Process

Whether you are new to EPoS or switching from another provider, we do everything we can to make the installation journey as seamless as possible for your staff and business.

Installation Phase 1

Once you have decided to work with Open Retail Solutions, the journey begins with installation of the back office software.

The first phase of training will provide you with enough skills to get you out of the blocks and running as quickly as possible.

This will cover basics such as setting up your group structure, staff profiles, adding suppliers, creating the till screen layout and adding products individually and via importing Excel spreadsheets.

We will then leave you alone for a little while as you start building your database, but we are always at the end of the phone just in case you need a little extra help.

Installation Phase 2

The next phase is then a few weeks before the launch date. Extended training on the till software to all necessary staff, along with any extra back office training you feel ready for including label printing, promotions, customer accounts, discount profiles and stock adjustments.

Installation Phase 3

The day you go live, one of our experienced engineers will be onsite for the whole day ready to deal with any issues which arise, and give any further training where necessary.

We will then again leave you for a few weeks to get into the swing of trading using our system.

Installation Phase 4

Training will then begin on the finer points of the system, giving you the tools to start making accurate information based decisions regarding products.

This includes reporting, enquiries, purchase orders, goods inwards, stock control plus much more.


Once you are live, this is just the beginning of our working partnership.

The support team is available 7 days a week 8am to 8pm (Till support only out of opening hours), including most bank holidays.

The system is so vast, and there is a lot to take in at the beginning. But over time working together, your knowledge will constantly expand to fully encompass the whole system.

You can then choose how to proceed to fully maximise the positive impact on your business.

Switching from another System

For customers switching from another system, the process is a little different, but you can still expect the same high level of standards, and attention to detail.

To begin, we inspect your current system and database to find out where data is being transferred and stored.

Then, export data from your current system, and import it into Multi Retail. You can then go through and check you are happy the data is all correct.

As a rule, we do not bring over sales history, but in some cases is possible, but this would have to be assessed.

Customer information can be copied across including customer account and loyalty balances.

You can then begin setting up any live promotions as these cannot be migrated across.

Once a date for swapping over has been confirmed, the week or so prior we like to do dual running, meaning new products, orders etc are done on both our system and your current system. This way the users can be sure they know how to do everything, and any potential issues can be resolved before going live.

Then, on switching day we will move over to our new tills and beginning trading. As stated previously a engineer will be onsite for your entire first day trading with Multi Retail.

In no time at all your confidence using Multi Retail will grow and grow.

If you are not happy with your current EPoS provider, give us a call today to discuss your requirements with our expert team. Open Retail Solutions – 01159 677439.

Label Printing

Label Printing

Lots of products now come pre-barcoded helping retailers immensely. But for a variety of reasons there are still plenty of products which don’t. This is where a good labelling solution comes into play to keep your EPoS system accurate.

Using our solution there is no need for any laborious typing of product descriptions, prices etc. All this information is pulled from the database. You just pick the products, the label style and quantity, hit print and you are ready to label. Not only saving lots of time, but totally eliminating any human error.
There is a mind-boggling amount of choices in the world of label printing, but we can narrow it down to the two most useful and reliable types here.

Firstly, thermal printing, either direct or transfer. Direct is when the data is burnt directly onto the label. Transfer is via an ink ribbon. Direct is cheaper as you don’t have to buy ribbon but is slower, so normally only for occasional use. Transfer is much quicker so usually for bulk printing.

TEC XT400-800

For large volumes we recommend the TEC B-EX4T1 300 DPI. This printer is ideal for large volumes of printing as you can print thousands of labels in a couple of minutes. The labels are clear and accurate, ideal for barcode scanning.


Smaller volumes or occasional use is becoming more popular, especially in farm shops and delicatessens. For this we recommend the Zebra GK420T. Again, we use this because of the clarity of print. The advantage of this printer is that it can print in both direct and transfer modes.

The main label types are sticky backed labels in various sizes, lock ties, dumbbells, and pot-pointer / stick in. The down side with thermal printing is you can only print black on to usually white but yellow also works well.


The final option is laser printing. This is for more colourful labels such as shelf edging, bed cards, colour lock ties or larger sticky backed labels. If you are printing high volumes of labels this option can be expensive, but they do look great. Again, weather proof labels can be used to get a great looking label which isn’t going to fade quickly out in the elements.

If you are not happy with your current labelling solution and EPoS system, give us a call and upgrade to a safer more profitable method with Open Retail Solutions.

Integrated Card Payments

Integrated Card Payments

The Multi Retail EPoS solution can be used with standalone PDQ machines for taking card payments, but for faster more accurate card payments we strongly recommend an integrated Credit Card solution.

Traditionally tills or cash registers would generate a total sales figure which would be keyed in to a PDQ machine by the operator.

This led to a slow pace of customer throughput along with plenty of keying errors by operators for example charging £1.99 instead of £19.99. Now you can eliminate these issues with our integrated solution.

Once all items have been scanned, select the pay by card option on the till. The total amount due is then sent to the card terminal so there is no room for operator error.

The terminal then guides the customer through the process via messages on the pin pad screen telling the customer what to do next at each stage of the transaction.

Similar prompts are displayed to the operator in case the customer needs some help, and to complete the sale.

As well as this day to day feature we also provide solutions for Apple Pay, Android Pay, contactless, refunds, cash back and customer not present transactions, all are included with our system at no extra charge.

We recommend and use Verifone for our card processing and integrated terminals. We have used them almost exclusively for many years and have found them to be not only the best in terms of service, but also value for money.

If you are frustrated by your current card payment solution, give us a call and upgrade to a safer more profitable method with Open Retail Solutions.

For more information on our EPoS solution please visit our website at http://www.openretailsolutions.co.uk or contact one of our sales team on
0115 9677439.