EPoS FAQ

We answer the most frequently asked question about our EPoS system.

I’m only a small business, is your product right for me?

We do not recommend Multi Retail for every business. A turnover above £350,000 is a good rule of thumb.

Give us a call if you are unsure.

Can I get support on weekends and Bank Holidays?

Yes, we offer support 8am – 8pm 7 days a week, 362 days a year.

We are closed Christmas Day, Boxing Day and New Year’s Day.

Are you onsite the day we go live?

Yes, at least one of our experienced engineers will always be onsite the day you go live.

Is your system Cloud based?

No, we do not believe cloud is currently the right way to do EPoS for the majority of our customers.

Most of our customers are in rural locations and the nations fibre broadband infrastructure is not yet fully available here. At some point in the future we may introduce a cloud based option.

How can I see your EPoS solution working?

Get in touch with us to book a free onsite, no obligation quote and demonstration.

We can also arrange a site visit to an existing customer near you.

Does your solution process HTA gift cards?

Yes, you can sell or accept as payment HTA gift cards and paper vouchers.

You can also check gift card balances directly from the Till

Do you offer payment in installations or leasing?

Our payment terms are as follows.

All hardware must be paid for at the time of ordering.

Everything else is payable the day you go live.

We work with several leasing companies who can offer terms over 3 and 5 years. For more details just ask.

We accept payment by BACS, debit/credit card and cheque.

Do you offer further training if we need any?

Yes, for new customers training will be covered in the quotation and we will give you enough to get you started and perform the basic tasks.

For existing customers, we offer further remote training covered by our maintenance contract.

Onsite training is also available for half or full days at reasonable rates.

Get in touch with David Seville to arrange a date.

Can you reuse my existing hardware?

It depends on what you have.

We will assess this during our obligation free consultation and demonstration.

Can I use an iPad for a Till?

With our system – No.

  1. Our software only runs on Windows machines.
  2. We don’t believe the iPad is robust enough to cope with day to day retail. If you are a busy shop constantly doing sales, it’s not good enough for the job.
I’m a wholesaler, could I use your system?

In some cases yes, but for most no.

Our system is retail based and therefore all the pricing is shown including VAT.

We do not generate price lists based off different discount rates, but can apply different discount rates to different customers at the Till.

Does your software link to accounts packages?

We do not directly link to any account package, but we have import and export facilities to comply with Make Tax Digital.

We have and Export facility which is tailored for QuickBook, Sage and Xero.

The required data is formatted in the correct way, exported to a csv file, which is then ready to be imported into the account packages.

Does your Till work if the network or internet goes down?

Yes, the Till can function completely independently of the Server or internet connection, however extra measures may be needed for accepting card payments.

What does EPoS stand for?

What does EPoS stand for?

Electronic point of sale.

It is a tool used in retail to track stock and sales movements of all products on sale using a till.

What operating system does your EPoS software run on?

Windows based operating system including Windows 10.

It does not work on Apple platforms or Linux.

Some small parts of our system can run on any device with an internet browser and internet connection (e.g. mobile dashboard), but not the main databases or software.